Bank Customer Lending stocks - C66

19 October 2020 03:00 p.m.
Next release
27 October 2020 03:00 p.m.
Reserve Bank of New Zealand

Bank customer lending stocks data shows lending at each point in time. The data files attached include the number and value of Business Finance Guarantee Scheme approvals, showing what has been drawn down and what remains undrawn.

Frequently asked questions about New Bank Customer Lending metrics

The Reserve Bank (RBNZ) has released new Bank Customer Lending metrics which provide more timely and detailed measures of the changes in lending to bank customers since the onset of COVID-19 in New Zealand.

The data has been collected weekly since late March 2020 from registered banks in New Zealand. Lending through other financial service providers, such as credit unions, is not included.

The data is collected to obtain bank customer lending metrics on a timely basis in relation to the COVID-19 impact on the banking sector. The collection was set up to support prudential monitoring of the banking sector.

We have assessed the quality of bank customer lending metrics data and concluded that the series we have chosen to publish are of sufficient quality for publication.

Data is provided to the RBNZ on a ‘best endeavours’ basis with improvements being made over time as coverage and definitions were refined in consultation with banks. This means that while we consider the data valuable for monitoring purposes, it is not fully aligned with the high rigour of statistical frameworks we usually apply to our official statistics. It will be subject to revision as required.

The series we have chosen to publish will still have some areas where improvements were seen over time. For example; “Missed payments” was initially defined as 1-29 days but changed to 7+ days from 17th April 2020.

The data will be of most value in assessing trends over time across the range of metrics.

Flow data means new credit events, e.g. bank customers’ requests for new loans or changes to their existing loans during the course of a week (the reference period).

Stock data or ‘as at’ position shows lending at each point in time.


Cumulative flows will be higher than the ‘as at’ position in part because the flows are only increases in credit events and not any decreases as customers move off schemes. Over time some treatments may have been applied and then removed and/or facilities may be repaid.

Also over time a customer may have repeated counts as they flow into one treatment, then out and back in. For example; a customer may request a mortgage deferral, then revert back to principal and interest payment and then change to interest only.

Yes. There will be double counting in some metrics as customers move between support schemes.

For example, in the restructured business loans; a customer may one week request a temporary overdraft and put a principal and interest loan onto interest only. They may then come back the following week to request deferred payments. This scenario would count each of those as separate events in the weekly reports as they occurred.

A missed payment is defined as 7+ days after due date. In the week, we seek the total number and total value of loans that have missed payments. We seek the total exposure to the customer. This is not the sum of the value of missed payments during a week.

The NZBA is publishing Business Finance Guarantee Scheme (BFGS) loans showing the amounts for new lending representing limits of limit increases. RBNZ will data will show a further breakdown of this lending by categories such as drawn and undrawn lending. Balances may differ slightly as reporting periods may differ by a few days.

Some other series may have a cross over with other data published by NZBA without a direct comparison.

We set up a new weekly survey to collect this data, but we do not intend it to be a permanent addition to our suite of surveys. The frequency and content of this survey will be reviewed on an ongoing basis.

This collection was initially set up for internal monitoring purposes, on a “best endeavours” reporting basis. The data has evolved and improved since the collection began. We have reviewed data quality and assessed selected series as being fit to publish.

The data: coverage, periodicity, and timeliness

Coverage characteristics

The table shows aggregated data from the weekly Bank Customer Lending survey that is completed by 13 registered banks in New Zealand.

The Bank Customer Lending survey introduced in late March collects financial information on bank customers to better understand the impact of COVID-19 and associated policy initiatives on households, businesses and the banking sector.




Weekly data is published on the 6th working day after the end of the preceding week.

Access by the public

Statistics release calendar

The Statistics Release Calendar provides a plan of scheduled releases. It is updated and released on the first working day of the month.

View the Statistics Release Calendar.


Dissemination of terms and conditions under which official statistics are produced, including confidentiality of individual responses

Data is collected under Section 93 of The Reserve Bank of New Zealand Act 1989 (The Act).

Read the Reserve Bank of New Zealand Act 1989.

The Reserve Bank of New Zealand publishes only aggregated data. Individual institutional data is confidential.

Provision of information about revisions and advance notice of major changes in methodology

New data, or revised data, are in bold font. This applies to the summary table only and not excel files. Revisions are generally published when the table is next due to be updated and released. Should revisions need to be made more promptly, a special note is posted on the website. Any major changes in methodology will be posted as a special note.

Bank Customer Lending Metrics (BCLM) Series description ‘stock position’

Business Finance Guarantee Scheme

The Government on Tuesday 24th March 2020 announced a $6.25 billion Business Finance Guarantee Scheme (BFGS). The Government and banks implemented the scheme for small and medium-sized businesses, to protect jobs and support the economy in relation to the economic impacts of COVID-19.

# Approvals
The number of approved loans under this scheme as per a bank's formal credit approval process.
# Total
The total cumulative number under this scheme since 24 March 2020.
$m Undrawn approved limits
The total amount not yet drawn down by customers under this scheme at the reporting date, in NZ $ millions.
$m Drawn Balances
Total lending at the reporting date i.e. the total drawn balance by customers at the reporting date, in NZ $ millions.
$m Total
The total value of loan limits approved under this scheme at the reporting date – i.e. the maximum total limit or exposure a bank has to a single customer (not to a group of customers), in NZ $ millions.
Weighted average interest rate on outstanding balances
The average of the weighted average interest rate on outstanding balances.

Symbols and conventions for summary table

0 Zero or value rounded to zero
- Not applicable
.. Not available
bold Revised/new
italics Provisional
light red background Historical

General notes

  • Individual figures may not sum to the totals due to rounding
  • Percentage changes are calculated on unrounded numbers
  • You are free to copy, distribute and adapt these statistics subject to the conditions listed on our copyright page.