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ESAS members

Information for ESAS account holders including how to contact us for support, system outages, the annual help desk survey, ESAS rules and operational documents.

Contact us

ESAS account holders

Email [email protected] for information and support.

For information about how to apply for ESAS access or the ESAS Access Review

Email us at [email protected] 

Scheduled outages

We perform regular patching and implement improvements to keep the payments system running in optimal operational condition. These maintenance activities are done outside of the ESAS core hours to minimise disruption and we provide account holders with at least 4 weeks’ notice for any extended maintenance activities.

Email [email protected] if you have a requirement for the system to be available after hours.

Sign up to ESAS operational updates

We send account holders regular updates on topics related to ESAS use and technology, including system updates and outages.

Sign up for updates

Operational documents

Download: Exchange Settlement Account System Rules (PDF, 357KB)

Download: Notice Pursuant to Clause 4.1 of ESAS Rules (PDF, 324KB)

Download: Assessment of Observance of Principles for Financial Market Infrastructures (PDF, 694KB)

DownloadESAS Annual Report 2024 (PDF, 655KB)

Requesting annual reports

ESAS participants and account holders can request a copy of the ESAS annual report by emailing our Head of Banking at: [email protected]

 

Survey responses

Older resources

Older ESAS documents and resources are available by emailing [email protected]