Browser issue

It looks like the browser you're using doesn’t work well with our website. For a better experience, please update to the latest version of Chrome, Edge, Firefox or Safari.

Our focus areas

Financial inclusion

Our financial inclusion work promotes the prosperity and wellbeing of all New Zealanders and contributes to a sustainable and productive economy.

Published:
Financial inclusion may be directly or indirectly impacted by a number of areas of our work. We are working on how we consider and improve access to financial products and services in line with our role and remit.

Our aim is that over time, we grow as an organisation in the way we apply a financial inclusion lens across our work to support reasonable access to financial products and services.

Publications

Our approach to financial inclusion

Our Approach to Financial Inclusion outlines the steps we are taking to consider and contribute to access to financial products and services in Aotearoa New Zealand.

Financial inclusion indicators

These indicators help us understand how well the financial system is serving the diverse needs of our communities.

Access to bank accounts

Research with ThinkPlace New Zealand provides insights into the challenges some customers face when opening a bank account, and opportunities to promote inclusive customer onboarding.

Thematic review on financial inclusion

A report on the practices and initiatives deposit takers have introduced to support financial inclusion.

Consultations

Access to basic transaction accounts

CoFR has released a joint Issues Paper on Access to Basic Transaction Accounts.  A consultation on the introduction of basic transaction accounts to support currently excluded customer groups is now open.