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Engaging with us on social media

Read our guidelines, terms of use, and community standards for  interacting with us on our social media channels.

Our social media channels

We use social media to inform, educate, and engage with all New Zealanders. We are currently active on the following social media platforms:

Our social media pages are managed and monitored by the Reserve Bank of New Zealand's Stakeholder Engagement team. We keep our followers informed of what is happening at the Bank through timely publishing of our key financial releases including:

  • the Monetary Policy Statement
  • Official Cash Rate
  • Financial Stability Report.  

We also publish economic research, job vacancies, and educational content to increase New Zealand’s knowledge of central banking. We aim to present information in a clear, straightforward, and relatable manner. 


Community guidelines

We welcome respectful discussion on our social media pages, however, we do actively monitor posts and comments to ensure conversations meet our community guidelines. 

  • Be respectful. Comments that include profanity, offensive and derogatory language, hate speech, or malicious intent will be deleted. This includes indirect language and comments that undermines, devalues, or targets individuals or communities – even if explicit language isn’t used. 
  • No advertising or copyrighted content. Any comments containing advertisements, solicitations or copyrighted content will be removed.  
  • Stay on topic. Keep comments relevant to the topic or theme of the post. Making the same point repeatedly either on the same or different posts is considered spam. If this happens, we will remove duplicate or irrelevant comments. 
  • No misinformation or disinformation. Any comments containing misinformation or disinformation will be removed, to avoid spreading incorrect information.
  • Protect your own and others’ privacy. Never post comments containing personal, identifying or confidential information such as account details or other personal information including address, telephone number, email or passwords.


Moderation

If comments that breach these guidelines are repeatedly posted, you may be blocked from the page. Users that have been blocked from Reserve Bank social media accounts are welcome to contact us if they believe they have been blocked unnecessarily. If needed, we will review the blocked accounts to determine whether or not it will remain blocked. Contact us at [email protected]

We will remain politically neutral and be transparent when presenting information to the public and our stakeholders. We aim to reply to questions in a timely manner (12 to 24 hours) during weekdays. 

Any posts or comments made by individuals on our pages are their own views and not the views of the Reserve Bank of New Zealand. Likes, comments, shares, or retweets from any Reserve Bank social media account is not an endorsement of the information. 

When active on our social media pages, you are expected to comply with the terms of service for each platform. 


Privacy and security

All our social media accounts are verified to ensure our followers know they are receiving the correct information from the Bank. Any accounts impersonating the Reserve Bank of New Zealand, or any of our staff, will be reported for removal.

To protect your own privacy, please don’t share any personal or sensitive information on the Reserve Bank social media pages. For your own security, if we see this kind of information, we will delete it immediately.


Feedback and complaints

Our social media pages are not a place to make complaints about individuals, commercial banks, or any other financial institutions. If you have any concerns or want to pass on feedback, please contact us at [email protected]