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Our approach to relationship management

Our relationship charter is a core part of our how we manage our relationships with the entities we regulate. 

About the charter

Our relationship charter is a step towards achieving the best ‘regulator-regulated’ relationships possible.

The charter commits us and the financial sector to a mutual understanding of appropriate conduct and culture. It is underpinned by the principle of ‘te hunga tiaki’—the combined stewardship of an efficient system for the benefit of all.

The charter was established for working effectively with the entities we regulate. We have introduced it to banks and insurers and will be discussing it with other regulated sectors progressively.

The relationship charter

We aspire to build and maintain the best ‘regulator/regulated’ supervisory relationships possible with all the different regulated entities.

This charter represents a mutual undertaking of how the parties will work together to achieve this aspiration. We will regularly measure our performance against the commitments set out below and share the lessons.

Our mutual commitments

Our behaviours will be:

  • honest: positions are openly stated, constructively, freely and frankly
  • achievement focused: work together to achieve sound and efficient outcomes
  • diligent: provide clear expectations and deliver on them
  • open-minded: each other’s perspective is constructively sought and understood
  • professional: disagreements can happen on issues, not people.

Our communication will be:

  • clear: easily understood, with decisions explained
  • targeted: made to the right people in governance and management
  • consistent: one organisation, one message, one tone
  • timely: communication with no surprises.

Relationships built on mutual respect, ethical behaviour, and te hunga tiaki. Stewardship of an efficient financial system for the benefit of all New Zealanders.

Our performance against the charter

We measure our performance against the charter via an annual survey of regulated entities.