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ESAS helpdesk

How to contact us for ESAS assistance and information.

Contact us

Email us at [email protected] if you’d like more information about the ESAS Access Review or the application process.

If you’re an ESAS account holder, you can email [email protected] for ESAS information and support.

ESAS scheduled outages

We perform regular patching and implement improvements to keep the payments system running in optimal operational condition. These maintenance activities are done outside of the ESAS core hours to minimise disruption and we provide account holders with at least 4 weeks’ notice for any extended maintenance activities.

Email [email protected] if you have a requirement for the system to be available after hours.

Sign up to ESAS operational updates

We send account holders regular updates on topics related to ESAS use and technology, including system updates and outages.

Sign up for updates