Reserve Bank alerting of phone call scam

Release date
06 December 2019

The Reserve Bank is alerting the public of what appears to be an automated phone call scam randomly targeting members of the public.

The scam call, purportedly from the Reserve Bank, plays a pre-recorded message saying that the receiver has “an important customer message from the Reserve Bank of New Zealand.” If the receiver stays on the call, a real person takes the call on the other end and proceeds to start talking in a foreign language.

This phone call is not from the Reserve Bank. The Reserve Bank does not call individual members of the public. We recommend not following any instructions from the caller, and to hang up and not attempt to call the number back.

Visit CertNZ’s Scams and Fraud web page for more information about how scams work and how you can protect yourself.

If you’d like to report an instance of this occurring, please contact the Reserve Bank by emailing [email protected] or calling +64 4 471 3660.

Media Contact:
Oliver Bates
Manager, External Stakeholders
DDI: +64 4 474 8627
Email: [email protected]