Your browser is not supported

Our website does not support the browser you are using. For a better browsing experience update to a compatible browser like the latest browsers from Chrome, Firefox and Safari.

Creating a RBNZ Service Portal Account

There are 2 ways to create a RBNZ Service Portal Account. Below are the 2 ways.

There are 2 ways to create a RBNZ Service Portal Account. Below are the 2 ways.

If you are added to JIRA

If you were added by someone you would have received a email from RBNZ Service Portal [email protected], or [email protected] This is a automatic email that gets sent out. It should look like this:

Click on the sign-up link and it will take you to the Welcome to RBNZ Service Portal.

Create a password and click save and continue.

Creating a account via RBNZ Service Portal

Managed users have the option to either create an account to log in when they submit a request OR to submit a request without logging in. If you chose not to log in you will need to provide an email address on the form so that you can be emailed updates as our Help Desk actions your request.

  1. Select the Log in button in the top right side of the Portal screen
  2. Select the Sign up near the bottom of the Log in screen
  3. Enter the same email address you use to log in Box File Transfer Service and click Send link

  4. A link will be sent to your email address to verify your account.

  5. Click Sign up from the verification email
  6. Next you will be asked to enter your name and email address
  7. You are now registered!
  8. You can log in to RBNZ Service Portall by clicking on Log in

Viewing your requests

  1. By logging into your account, all of your requests can be viewed in one place.
  2. If you sign up and log in, you can view the detail and progress of their requests by clicking Requests
  3. If you choose to not sign in you will not have a button to view your requests. You can still make requests and updates to your request will be sent to your email. Please make sure to click on View Request to see the reply on your request.