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Help - User Guides for external managed users

How to log in to Box File Transfer Service from an external organisation

Logging in and accessing Box File Transfer Service.

Published date:

How to log in to Box File Transfer Service from an external organisation

  1. Navigate to https://rbnz.app.box.com
  2. Enter your email address and click Next

  3. Enter your Password and click Next
    1. Your password will need to be reset every 90 days. Please ensure you login at least once during each 90 period to keep your account active.
    2. Every 30 days you will be required to perform the MFA (Multi-Factor Authentication) step and you will be prompted to approve your sign in request by:
      1. Opening the Authenticator app you set up on your mobile device.
      2. Entering the six-digit code from the app, onto your computer screen.
  4. The Box home page will load. Only the folders you have access to will be displayed.

For more information about logging into Box File Transfer Service for the first time and setting up MFA, please see Setting up Multi Factor Authentication for Box File Transfer Service.


User guides

These user guides contain instructions and more information about Box File Transfer Service.

Help - User Guides

These user guides contain instructions and more information about Box File Transfer Service.

Setting up Multi Factor Authentication for Box File Transfer Service

How to log in to Box File Transfer Service for the first time and set up MFA.

Roles and responsibilities for Box File Transfer Service

The roles within Box File Transfer Service and our responsibilities while using it.

Information Security Classifications in Box File Transfer Service

The information security classifications and how they relate to Box File Transfer Service.

Logging in to Box File Transfer Service

Logging in and accessing Box File Transfer Service.

Navigating Box File Transfer Service

The home page and navigation within a folder, including the file retention policy.

Favourites and Collections in Box File Transfer Service

Creating new collections and adding or removing folders from a collection, or your favourites.

Searching within Box File Transfer Service

How to search for a folder in Box File Transfer Service, including search tips.

Uploading a file to Box File Transfer Service

How to upload a file into Box File Transfer Service.

Downloading a file from Box File Transfer Service

How to download a file from Box File Transfer Service.

Notifications in Box File Transfer Service

What notifications you will receive, how to access your file from the notification and how to adjust your notification settings.

RBNZ Service Portal

More information about how to raise a ticket and access the user guides.

Logging in to RBNZ Service Portal

How to log in to the Box Service Help Desk portal to see your requests and / or approvals.

Box File Transfer Service 'Terms of Use'

An example of the Terms of Use signed by each external organisation.

Box File Transfer Service - IT Specifications

A copy of the IT Specifications sent out to each external organisation.

Adding a New Service Requester

Compliance Officer Frequently Ask Questions

Creating a RBNZ Service Portal Account

Frequently asked questions

Managing User Permissions in the RBNZ File Transfer System

Service Requester Frequently Asked Questions